I love to pass on great information that can help my readers become better presenters and writers when addressing their customers. We are programmed from a young age to react positively or negatively to particular words and phrases. If we speak about a product or service to a customer, it is human nature to resist an obvious hard close where as, if we just talk to our customer using words or phrases that are subliminal, our chances of getting a positive reaction is more likely to happen than not.
When I read this article, I bought the book and now I have internalized its principles. I hope you do too.
This article about the 10 Words Smart People Always Use and 7 They Never Do is very powerful. Enjoy!
The right words can motivate, inspire, and even change lives. The right words can turn an otherwise meaningless conversation into an unforgettable moment for your audience.
(And the wrong words can make you look dumb.)
In short, words matter.
The following is a guest post from Courtney Seiter, a content crafter at Buffer, a tool that makes social media sharing smarter and easier. (You can read her posts about social media, productivity, and marketing on the Buffer blog.)
Have you ever been in a meeting and felt the electricity in the room change based on a single word?
With this kind of power, it’s in our best interest to try to understand the science and psychology of words.
I went hunting for some of the top words and phrases that motivate people to be creative, work together, and build relationships.
Here are 10 words and phrases that are extremely motivating–and later, seven words that definitely are not: